Question 1

How are we adapting to Covid-19?

Accepted Answer

Ebbing Forward, LLC works with a fulfillment partner to print and ship our orders. We’re in regular  communication with them for the latest updates of what’s going on.     
 
Our fulfillment partner is still operating and we’re continuing to accept orders. Fulfillment and  shipping will take longer but your order will reach you.     
 
Your support means a lot to us, especially during this time. Stay safe and take care of yourselves.  
 
The global social distancing measures are affecting our store as well which means order  fulfillment and shipping is taking more time than usual.    
 
Our standard fulfillment estimate of 3-7 business days is currently closer to 10-20.     
 
We’re actively communicating with our fulfillment partner and following the latest news on Covid-19.    
 
This is a difficult time for everyone and we thank you for your patience. Health is the number one  priority right now, so stay safe

Question 2

How is our manufacturer keeping employees safe?

Accepted Answer

Manufacturer Update:
We have implemented company-wide work from home policies. Everybody who can has been working from home for the past few weeks.
 
Here's what we're doing to keep fulfillment teams safe:
 • We're staggering shifts and maintaining a 6-foot distance between each station
 • We set up partitions at tables in our break rooms
 • Distributing PPE such as safety masks and gloves to all employees
 • In Charlotte, we set up an on-site wellness clinic with health consultations available 24/7 over the phone
We are committed to keeping our teams safe and we'll continue to follow guidelines from the CDC, WHO, US Department of State, and local governments and health agencies.

Question 3

What are the fulfillment estimates?

Accepted Answer

As you know, the entire world is facing difficulties, so our fulfillment and delivery times will take longer than usual. The global social distancing measures are affecting our store as well which means order fulfillment and shipping is taking more time than usual.    
 
Our standard fulfillment estimate of 3-7 business days is currently closer to 10-20.     
 
We’re actively communicating with our fulfillment partner and following the latest news on Covid-19.    
 
This is a difficult time for everyone and we thank you for your patience. Health is the number one  priority right now, so stay safe

Question 4

Delivery

Accepted Answer

When will I get my order?  
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on  your location, but can be estimated as follows:  
 
USA: 5-​8 business days  
International: 10-20 business days 
Where will my order ship from?  
We work with an on-demand order fulfillment company with facilities worldwide! 
 
Will I be charged customs for my order? 
An additional customs and tax fee can occur on international orders. This fee is not in our control  and is assessed by your local customs office. Customs policies vary widely for every country so  please check with your local customs office directly to see if they apply duties and taxes to your  purchases.  
My order should be here by now, but I still don't have it. What should I do?  
Before getting in touch with us, please help us out by doing the following:  
● Check your shipping confirmation email for any mistakes in the delivery address.  
● Ask your local post office if they have your package.  
● Stop by your neighbors in case the courier left the package with them.     
 
Pro tip: Package theft is on the rise—​ If you're expecting a home delivery and you know you won't  be home to accept it, use an address where you know you'll be!    
 
If the shipping address was correct, and the package wasn't left at the post office or at your  neighbor’s, get in touch with us at info@doctoralmom.com (mailto:info@doctoralmom.com)with your order number. 
 
If you did find a mistake in your delivery address, we can send you a replacement order, but  shipping will be at your own cost.    
 
Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP  code lookup  to make sure you get it right!

Question 5

Orders

Accepted Answer

How are your products made?  
We work with a reliable, high-quality print-on-demand drop shipper. They have locations  worldwide, so depending on where you are, your orders are printed and shipped from the facility  that can do it most efficiently! 
How do I track my order?  
If your shipping method includes tracking, you’ll receive a tracking link via email when your order  ships out. If you have any questions about your tracking or shipment, drop us a line at info@doctoralmom.com.(mailto:info@doctoralmom.com) 
I received a wrong/damaged product, what should I do? 
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you  quickly, please email us at [insert your support email here] within a weeks' time with photos of the  damaged product, your order number, and any other details you may have about your order.  We’ll get back to you with a resolution as soon as possible!

Question 6

Returns

Accepted Answer

What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let  us know by contacting us at info@doctoralmom.com.(mailto:info@doctoralmom.com)
Do you offer refunds?  
Refunds are only offered to customers that receive the wrong items or damaged items. If any of  these apply, please contact us at info@doctoralmom.com w(mailto:info@doctoralmom.com)ith photos of wrong/damaged  items and we’ll sort that out for you.  
 
Can I exchange an item for a different size/color?  
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our  sizing charts—we have one for every item listed on our store, in the product description section.
 
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let  us know at info@doctoralmom.com (mailto:info@doctoralmom.com)within a week after receiving your order. Include your  order number and photos of the mislabeled item, and we’ll send you a new one, or issue a  refund!

Discover Our Exclusive Product Line

Call Now: (312) 584-6162

info@doctoralmom.com